Automated Ticket Triage
Significantly shorten and simplify incident triage with actionable business context for each incident. Customize incident tags with business context and metrics so teams can triage rapidly, driving down MTTR and improving application performance.
AI-driven automation to efficiently classify and route tickets
Evaluating and directing support tickets to the right person, quickly and effectively, and even sorting tickets in order of importance or urgency..
Seamless Support Workflow
Ticket triage process includes deciding the order of treatment, tagging, assigning, and routing tickets to ensure that the right specialist handles each one efficiently.
Categorize through AI Tags
Accurate triage leveraging AI tags to categorize support tickets in real-time without the support agent workload. For customers, a fast response is delivered by the appropriate mechanism.
Summarizing a ticket
Generate a quick summary of the ticket activity to speed up resolution when escalation, collaboration, or approvals are needed. Less than one minuet to onboard someone new to a complex ongoing incident.
Reduction in MTTR
Customize incident tags with business context and metrics so teams can triage rapidly, driving down MTTR and improving application performance.