Incident Summarization
Generate a quick summary of the ticket activity to speed up resolution when escalation, collaboration, or approvals are needed. Less than one minuet to onboard someone new to a complex ongoing incident. Save time for approvers and L2.
AI-driven incident summarization
Agents can quickly get up to speed with a ticket by using the summarize feature to recap all the comments that have been added to the ticket so far.
Clear and concise summaries
Gone are the days agents had to read through multiple conversation threads and notes to understand ticket resolution. Our incident summary feature meticulously analyzes ticket exchanges, distilling them into clear and concise summaries.
Next Best Action
The features understands context, analyze behavior, and generate a decision dynamically and in near-real time. Next Best Action shows recommendations to agents based on keywords in the incident.
Summarizing a ticket
Generate a quick summary of the ticket activity to speed up resolution when escalation, collaboration, or approvals are needed. Less than one minuet to onboard someone new to a complex ongoing incident.
Regenerate summary
AI wand to regenerate the ticket summary to include any further context that has been added after the ticket summary was generated.